Tue, 28 Apr 2026 21:01 am NZT: We are starting work on the migration now and will update this notice as we have further details.

Tue, 28 Apr 2026 21:29 am NZT: Migration is complete, we are checking through everything to confirm operational status.

Tue, 28 Apr 2026 22:19 am NZT: All migration tasks are complete and systems are back online.  We will continue to monitoring.

We are performing a core backend database migration required to improve system security, stability, and performance. No user data will be affected.

SERVICE IMPACT

During the migration window, the following services will be affected:

• Web Hosting: All hosted websites with database-driven content.
• Email Services: Access to webmail, mailboxes, as well as sending and receiving functionality. (Incoming mail will be queued and delivered once service is restored).
• Control Panel: All account management, DNS, and hosting configuration tools.

MAINTENANCE WINDOW

Date: Tuesday, April 28, 2026
Start Time: 21:00 [NZST]
Estimated End Time: 23:00 AM [NZST)

STATUS AND RESTORATION

Current Status: Scheduled

Restoration: While we aim to keep the downtime as short as possible, please allow for the full 2-hour window. Services will be restored immediately following the completion of the migration.

Our monitoring is picking up a few alerts affecting the WebAddress infrastructure.  We are investigating and will resolve the issue.

Update at 10:01 NZST: A key database server was unavailable.  Tracked down to a disk space issue.  Added space and restarted it OK.  Will be following up internally to identify why and to see if our disk space alerting needs changing.

Some customers are currently reporting issues accessing their websites and/or emails.

FYI if you need to reset your mailbox password that can be done at https://webaddress.host/cp/mailboxes.jsp