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Database Infrastructure Upgrade

PostedMon, 20 Apr 2026 22:35 pm UTC
Mon, 20 Apr 2026 18:35 pm GMT-04:00
Last UpdateTue, 28 Apr 2026 10:21 am UTC (8 days ago)
Tue, 28 Apr 2026 06:21 am GMT-04:00
StatusOpen
Affected LocationAuckland (2D)

Tue, 28 Apr 2026 21:01 am NZT: We are starting work on the migration now and will update this notice as we have further details.

Tue, 28 Apr 2026 21:29 am NZT: Migration is complete, we are checking through everything to confirm operational status.

Tue, 28 Apr 2026 22:19 am NZT: All migration tasks are complete and systems are back online.  We will continue to monitoring.

We are performing a core backend database migration required to improve system security, stability, and performance. No user data will be affected.

SERVICE IMPACT

During the migration window, the following services will be affected:

  • Web Hosting: All hosted websites with database-driven content.
  • Email Services: Access to webmail, mailboxes, as well as sending and receiving functionality. (Incoming mail will be queued and delivered once service is restored).
  • Control Panel: All account management, DNS, and hosting configuration tools.

MAINTENANCE WINDOW

Date: Tuesday, April 28, 2026
Start Time: 21:00 [NZST]
Estimated End Time: 23:00 AM [NZST)

STATUS AND RESTORATION

Current Status: Scheduled

Restoration: While we aim to keep the downtime as short as possible, please allow for the full 2-hour window. Services will be restored immediately following the completion of the migration.

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